We are so thankful that you have chosen to study at Union Adventist University, and we are committed to providing you with a top-quality education while helping you build a great community of friends and a growing relationship with your Creator.
As you may have heard, we are building better systems and processes to improve clarity about your student account, strengthen Union’s ability to continue to provide a great educational experience, and help you continue to grow into a highly sought graduate who lives joyfully in God’s calling.
Here a compilation of questions and answers related to changes for Fall 2025.
You can always get help here:
- Financial aid (scholarships and loans) - financialaid@uau.edu
- Student accounts (statements, charges, billing, etc) - studentaccounts@uau.edu
- Schedule an appointment with a financial aid advisor
- See your student statement - uau.edu/statement
- Full financial Q&A
Frequently ask questions:
Answer
If you anticipate challenges with payments, we can help you explore additional options for financial aid. Here are some things to think about:
- Has your family’s financial situation changed? The FAFSA looks at your financial situation from 2023, and a lot may have changed since then. Maybe a parent lost their job. Or maybe you turned 24 or got married and became independent. If so, Union’s financial aid advisors may be able to adjust your FAFSA. Click here to fill out a form for a change in income, and here for a change in dependency status.
- Have you taken out all your loans? No one wants to take student loans, but getting a college degree is an investment in your future earning potential. If you’re unsure about loans, a financial aid advisor can help you decide if taking loans is the right decision for you.
Other ways to find money for college:
- Matching scholarships: Union offers matching scholarships for working at summer camp, as a literature evangelist, serving as a student missionary or even working on campus in the summer. Learn more
- Campus work: Union pays $13.50/hour, and that will go up to $15/hour in January. That means you can earn up to $8,000 working on campus during the school year, which can significantly reduce your educational costs.
- Outside scholarships: Use ScholarshipUniverse to help find scholarship money from thousands of organizations around the country.
- Talk to your church: Many local churches and Adventist conferences provide scholarship funds for college. It never hurts to ask.
Answer
If you submitted your FAFSA (studentaid.gov) and your Financial Aid Questionnaire (on Portal) by June 30, you have most likely received your financial aid plan by now through email. This will give you an outline of estimated costs and financial aid for the year.
Union will automatically accept all Union and federal scholarships and grants (free money!) on your behalf, but you still need to accept any federal loans or state grants in order to have them applied to your account.
To accept (or decline) your awards, visit Portal, click on the piggy bank icon, and select “To Do” from the menu at the top left corner of the screen. You will then be able to accept or decline your awards if available.
If you are accepting federal loans for the first time, you’ll also need to complete a Master Promissory Note and loan entrance counseling. These will also show up in your “To Do” list.
Completed these items quickly is the key to getting aid dispersed — helping you manage your student account more effectively. Also, please note that financial aid forms remain incomplete, you will receive a warning when you log into Portal. If you have not finished by September 10, access to Portal will be suspended until they are completed.
Answer
Union is committed to making it easy for you to access information about your account and get help when you need it. Here are some examples of how we are making support more accessible for you:
- In person: The Financial Aid Office has moved to the fifth floor of the Everett Dick Administration Building. If you have questions, you can stop by the new help desk on the fifth floor in the Enrollment Office to get help, pick up forms, or schedule an appointment to speak with helpful financial aid advisor or student accounts specialist.
- Online: For online support, visit our online help guide or easily schedule an appointment with a financial aid advisor or student accounts specialist.
- Statement: Your student statement at uau.edu/statement is your central hub for financial information. Here you can access your monthly statement and even view your full yearly statement by selecting the full year option.
- Union Market funds: If you need more funds on your Union Market or Campus Store accounts, you can add them yourself on Portal. Log into Portal, and select “Change Plan Amounts” under the “Misc” dropdown in the top menu. You can then add to your meal, book or supplies plan by selecting a new value from the dropdown for any of the items and pressing “Submit.”